Technology

Department Overview

The Technology Department is committed to providing reliable, secure, and innovative technology solutions that support the daily operations of the City of Grants. We serve municipal departments, employees, and the community by ensuring the efficient management of IT infrastructure, cybersecurity, and digital services.

Our team works diligently to maintain and enhance the technological capabilities that enable city operations, ensuring seamless communication, secure data handling, and high-quality public service delivery.

Our Mission

To empower the City of Grants with secure, efficient, and innovative technology solutions that enhance municipal operations, ensure data integrity, and improve services for residents and businesses.

Department Goals & Objectives

• Modernize IT Infrastructure: Upgrade legacy systems, network capabilities, and server performance to support municipal operations efficiently.
• Cybersecurity & Data Protection: Implement best practices in cybersecurity to protect sensitive government data and prevent cyber threats.
• Support Municipal Staff & Services: Provide responsive IT support and training to city employees to enhance productivity and efficiency.
• Enhance Public Access to Digital Services: Improve the accessibility of online services, including bill payments, document requests, and public safety information.
• Disaster Recovery & Business Continuity: Develop and maintain comprehensive IT disaster recovery plans to ensure continuity of operations during emergencies.

Key Responsibilities

The Municipal Technology Department plays a crucial role in supporting the City of Grants by managing:

• Network & Infrastructure: Managing city-wide IT networks, servers, and municipal Wi-Fi connectivity.
• Cybersecurity: Implementing robust security protocols to protect municipal systems from cyber threats.
• Help Desk & IT Support: Providing IT assistance and troubleshooting for municipal employees.
• Software & Systems Management: Maintaining government software, including finance, GIS, and document management systems.
• Website & Online Services: Enhancing and securing the city’s online presence and digital services.
• Technology Procurement: Managing IT budgets and purchasing necessary hardware, software, and services.

Technology Policies & Requests

The following resources are available for city staff and authorized personnel:

Contact Us

For IT support, general inquiries, or assistance with municipal technology services, please reach out to our team.